You can pay by TWINT or bank transfer. With TWINT the payment code is shown directly at checkout. For a transfer, please quote the displayed reference so we can match your payment quickly. Once confirmed, your order is processed.

Shipping is from our warehouses in Switzerland, Germany and France. Delivery usually takes 2–5 working days. You can see the current status in your customer account under “My deliveries”.

Returns are possible within 14 days of receipt. For a defect or wrong delivery we cover the full return costs. The exact conditions are in our terms and conditions.

Is your product damaged or not working properly? Briefly describe the problem and attach a photo if possible. We arrange a replacement or refund directly.

Did you receive the wrong product? Tell us your order number and the product received. We send you the correct product free of charge or refund the amount.

Want to return a product? Give us your order number and the reason. You will then receive the return instructions right here in the chat.